Making your company readable by AI. Outside, and in. The house · General terms
Our general terms, stated plainly.
Every HENUSSE quote rests on the same contractual file: an engagement contract, detailed terms of service for each offering, and an order form that says exactly what you are buying. This page presents the rules that bind us and bind you, without jargon. You receive the full set of documents before signing, with time to read them.
Last updated: 18 August 2026.
Who signs with you
You contract with Théo Hénusse, a sole trader registered in France, working under the HENUSSE name. When your project includes positioning, brand strategy or visual identity, Nicole Hénusse, a self-employed professional registered in Belgium, acts as a second provider: she leads that work, invoices it in her own name and answers for it herself.
The two providers work as a joint grouping without joint liability: each one commits to their own services only, and neither answers for the commitments of the other. Théo remains your single point of contact for coordinating the whole engagement.
How an order comes into being
Nothing starts without a quote accepted in writing. Before any work begins, the order form names the deliverables, their quantities, their deadlines, their acceptance criteria and their price. A box left empty means the service is not ordered, and no new line ever appears after the work is done.
Prices come from a versioned rate card (version TAR-2026-08-11-1.0), the same for every client who buys the same scope. An offer that has not been accepted remains valid for thirty days. Once the quote is accepted, the scope, the fixed fees and the payment schedule no longer change: any additional work requires a written, priced amendment accepted before it is carried out. A monthly price cannot be revised before the end of the programme's initial period, and then at most once a year, following a public index, with sixty days' notice and the right to leave before the revision takes effect.
Duration and exit
The monthly programme has an initial period of twelve months. For the Sovereignty tier, the order form may expressly provide for up to twenty-four months. After that, the programme continues with no new minimum term, and either side can end it with thirty calendar days' notice.
Our stopping rule is public and it is written into the contract: if, after full deployment, two consecutive quarterly reviews show no progress, we recommend in writing that you stop. That recommendation opens an exit for you with thirty days' notice, even during the initial period. You owe only the services delivered up to the effective date, nothing more.
Webmastering and monthly support have no initial period: either side can end them at any time with thirty calendar days' notice.
Approval and veto
You remain the publisher of your own site. No content goes live without you being notified and given the chance to object. By default, approval works in veto mode: you have seventy-two working hours, counted in Paris time, to say no. A written objection is enough, with no reason required, and it blocks publication.
You can also choose express approval, where nothing is published without your written yes. You can unpublish any content at any time, and switch from veto mode to express approval at no cost.
Payment and invoicing
All prices are stated exclusive of tax. Each provider invoices their own work directly: Théo's invoices are issued from France and currently fall under the French VAT exemption for small businesses; if VAT becomes applicable to him, it is added to the agreed prices. Nicole's invoices are issued from Belgium: for a business registered for VAT in France, they fall under the reverse-charge mechanism, as with any European supplier, with no change to the agreed price before tax.
The monthly programme is invoiced in advance, at the start of each month, with payment due within fifteen days. Late payment triggers the statutory penalties and the fixed forty-euro recovery fee stated on every invoice.
Ownership and reversibility
Your site, your domain name, your hosting and your data are yours and remain yours. Once the corresponding invoice is paid in full, the rights to each original deliverable are assigned to you, for your own uses, worldwide and for the full legal term of protection.
What is developed specifically for you is assigned to you after payment in full, as stated in our terms. The open-source components used remain under their licences, listed in the documentation handed over.
Nothing is locked in. At the end of the engagement, whatever the reason, you keep everything: we hand over a transition file that lets any serious provider take over. Access to your site, your domain and your data is never used as leverage, even when an amount is in dispute.
What we do not guarantee
Answer engines alone decide what they cite. Nobody can guarantee that an AI will cite, mention or recommend your business, and we never promise it: no citations, no rankings, no traffic, no revenue. On those outcomes, our commitment is one of means: serious, regular work, measured honestly.
What we do control, on the other hand, carries precise commitments: delivering what is written on the order form, protecting your data, keeping things confidential and handing everything back when you leave. And the measurement never cheats: if the result is zero, you read zero.
Third-party fees
Some steps go through third parties: a paid directory, a hosting company, a software subscription. Those fees are always accepted by you before any commitment, then paid by you directly to the third party concerned. We do not advance them, we do not re-invoice them, and we take no margin on them.
Confidentiality and references
Each party protects the other's confidential information, during the contract and for five years after it ends. We only name you as a reference with your agreement, which you can withdraw at any time. And we never fabricate a testimonial: a result that did not happen is never presented as a result.
Governing law and amicable resolution
The contractual file is governed by French law, including for the services invoiced from Belgium. Before any court action, each party sets out the dispute in writing and the designated representatives talk within fifteen days. This amicable step is a good-faith commitment; it takes away none of your legal remedies.
Professional liability insurance
The contract provides for the provider's professional liability insurance to be stated, with a certificate handed over at signature.
These terms present the standard framework that applies to every HENUSSE quote. If anything differs, the signed contractual file prevails: the engagement contract, the detailed terms of service and your order form. The French version of the contractual documents is the authoritative one.